Table Of Contents For this Page
FAQs of Aftersale
FAQs of Furniture
FAQs of Delivery
1Question 1
Answer 1
1Is the furniture easy to assemble?
Yes, our furniture is very easy to assemble, and we also provide related video tutorials
2What’s your MOQ for OEM projects?
500 units for standard customization; 2,000 units for bespoke tooling (mold development included).
3Are your products ETL/CE/SAA certified?
Yes, most of our products have passed.
4Do you provide photometric files?
Yes – Download IES/LDT files for Dialux/Relux simulations directly from our BIM library.
5Do you offer on-site support?
Yes – Global technical teams available for critical projects (48-hour response in EU/NA/ASEAN regions).
1Can we buy sample for testing?
Yes, sample order is welcomed.
2How do you ensure the quality?
We get three QC processes: 1.For raw materials 2.During the half of production 3.Final QC test one by one after aging 12 hours.
3How to do if any quality problems on our side in the warranty time?
First, take pictures or videos as proof and send to us.We will replace new ones for free.
4What is the lead time for sample and mass order?
The approximate shipping time for samples is 5-10 days ,and 4-6 weeks for mass order.
5OEM OR ODM accepted?
Yes,we can do OEM & ODM,logo on the light or package both are available.
6 Is there any cheap shipping cost to import to our country?
For small order,express will be the best.And for bulk order,sea ship way is best but take much time.For urgent orders,we suggest via air to airport.
7Which shipping methods do you offer?
Here is the relevant introduction, which can be modified and edited in the background
8What packaging standards do you use?
Here is the relevant introduction, which can be modified and edited in the background